Serranova Communications
Refund & Cancellation Policy
This policy explains how refunds, rescheduling, and cancellations work for our services. We believe good communication starts with being clear, so we’ve written everything in plain language — no fine print, no surprises. Our aim is to be transparent about what you’re booking and how we handle changes.
The Side Table
Single Session
The Side Table is a single consulting session, delivered in full during the call. Here’s how changes and refunds work.
Rescheduling
You may reschedule once at no charge, provided you give us at least 24 hours’ notice.
Cancellation
Full refund if cancelled within 48 hours of booking the session. Cancellations requested after 48 hours of booking are non-refundable.
No-shows
Sessions not attended without notice are non-refundable.
Completed sessions
Because The Side Table is delivered in full during the call itself, it is non-refundable once completed.
By Region
Where you’re based
A few details that depend on where you are in the world.
EU Clients — Right of Withdrawal
EU consumers have a 14-day right of withdrawal under the Consumer Rights Directive. However, by booking and confirming your session, you expressly request immediate performance of the service and acknowledge that the right of withdrawal is lost once the session begins, per Article 16(a) of Directive 2011/83/EU.
US Clients — Refund Process
Approved refunds are returned to your original payment method within 5–10 business days. Reach out any time to initiate a refund request.
Global Clients
All sessions are scheduled in your confirmed local time zone. All prices are in EUR (€). Local consumer protection laws may apply where required by law.
Still have questions?
We’re happy to talk it through. If anything about refunds or cancellations is unclear, please get in touch — we’d rather answer up front than leave you guessing.